Returns
Returns & Exchanges Policy
At Foxus Jewellery, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely pleased with your order, we're here to help.
Returns
You may return unworn and undamaged items within 30 days of purchase for a full refund.
All returns must be accompanied by the original receipt or proof of purchase.
Items must be in their original packaging and condition.
Refunds will be issued to the original payment method within 5-7 business days of receiving the returned item.
Exchanges
If you would like to exchange an item for a different size, style, or color, please contact us within 30 days of purchase.
Exchanges are subject to availability. If the desired item is unavailable, we will issue a refund or store credit.
Items for exchange must be unworn, undamaged, and in their original packaging.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective item.
We recommend using a trackable shipping service for returns to ensure safe delivery.
How to Initiate a Return or Exchange
To initiate a return or exchange, please contact our customer service team at [contact email/phone number]. Be sure to include your order number and reason for return or exchange.
Custom Orders
Please note that custom orders are non-returnable and non-refundable unless they arrive damaged or defective.
Contact Us
If you have any questions or concerns about our returns and exchanges policy, please don't hesitate to contact us at foxusjewellery@yahoo.com , our customer service team is here to assist you.
Feel free to adjust the policy as needed to align with Foxus Jewellery's specific procedures and preferences.
At Foxus Jewellery, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely pleased with your order, we're here to help.
Returns
You may return unworn and undamaged items within 30 days of purchase for a full refund.
All returns must be accompanied by the original receipt or proof of purchase.
Items must be in their original packaging and condition.
Refunds will be issued to the original payment method within 5-7 business days of receiving the returned item.
Exchanges
If you would like to exchange an item for a different size, style, or color, please contact us within 30 days of purchase.
Exchanges are subject to availability. If the desired item is unavailable, we will issue a refund or store credit.
Items for exchange must be unworn, undamaged, and in their original packaging.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective item.
We recommend using a trackable shipping service for returns to ensure safe delivery.
How to Initiate a Return or Exchange
To initiate a return or exchange, please contact our customer service team at [contact email/phone number]. Be sure to include your order number and reason for return or exchange.
Custom Orders
Please note that custom orders are non-returnable and non-refundable unless they arrive damaged or defective.
Contact Us
If you have any questions or concerns about our returns and exchanges policy, please don't hesitate to contact us at foxusjewellery@yahoo.com , our customer service team is here to assist you.
Feel free to adjust the policy as needed to align with Foxus Jewellery's specific procedures and preferences.